Terms, Privacy & Refunds

What this service is — and is not

GetMeOff.co.nz is an automated document-drafting and information service. Our software, which uses artificial intelligence, reads the ticket details you provide, assesses them against published NZ policy and law, and drafts documents — a dispute letter, or a medical-defence application — for you to review, sign and send. We are not a law firm, we do not provide legal advice or representation, no lawyer-client relationship is created, and we never submit anything on your behalf. Success estimates are statistical indications only and no outcome is ever guaranteed — the issuing authority alone decides your dispute. For advice about your specific situation, talk to a lawyer or your local Community Law Centre (communitylaw.org.nz).

Because documents are AI-generated, they can contain errors or wording that doesn't fit your situation. That is why every document is delivered to you for review before sending — checking it is part of the deal (see Your responsibilities), and putting it right is part of ours (see the Document Guarantee).

Your responsibilities

You are responsible for: (1) the accuracy of the information you give us — our documents are only as truthful as your inputs, and knowingly making a false statement to NZ Police, NZTA or a council is an offence; (2) reviewing every document before sending it and confirming every statement in it is true; (3) sending it yourself, to the issuer, before the deadline; and (4) the deadlines on your notice — sending representations does not extend statutory deadlines unless the issuer confirms the notice is on hold. The service may only be used for genuine NZ infringement matters of your own (or ones you are authorised to handle).

Fees, refunds & the Document Guarantee

Checking your ticket and receiving a success estimate is free. If you choose to unlock your full case review and drafted document, a one-off fee of NZ$9.99 (GST inclusive where applicable) applies, processed securely by Stripe. The fee pays for the drafting service — not for any particular outcome.

The Result Guarantee: if you send your dispute and the issuing authority declines it, we refund your fee in full. It counts as a success — and so is not refundable — if the notice is waived, withdrawn or cancelled, or if liability is transferred to the person who was actually driving. Anything else the issuer decides is a decline, and you get your money back.

How to claim: tell us the outcome — via the claim form at getmeoff.co.nz/refund, by marking it in your case tracker, or by emailing support@getmeoff.co.nz with your notice number. We may ask you to forward the issuer's written decision. Claim within 90 days of your purchase (or within 30 days of the decision, whichever is later). Refunds go to your original payment method — allow 5–10 working days.

The Document Guarantee also still applies, separately: if the document itself is materially defective — it doesn't address the notice you submitted, it misstates the details you gave us, you were charged but never received it, or you were charged twice — tell us within 30 days and we will, at your choice, redraft and redeliver it or refund the fee in full.

What isn't covered: a dispute you never actually sent (the guarantee is on a dispute the issuer decided, not one that stayed in your downloads); a notice you paid instead of disputing, which generally ends the matter; a document that reflects inaccurate or incomplete information you supplied; and change of mind after the document has been delivered — it is digital content supplied immediately on purchase. We may decline a claim where the same person repeatedly claims across multiple notices without any evidence of the decisions. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, which apply in addition to, not instead of, these guarantees.

To be plain about what this is not: it is a money-back guarantee on our fee, not a "no win, no fee" legal retainer, and it is not a promise that your dispute will succeed. We are not a law firm and we do not act for you — see the first section above.

Free-access promotional codes are discretionary, revocable, have no cash value, and may be limited or withdrawn at any time.

Liability

To the maximum extent permitted by law: our total aggregate liability to you in connection with the service is limited to the amount you paid us for it, and we are not liable for indirect or consequential loss (including fines, demerit points, licence consequences, or losses from missed deadlines — the deadlines and the decision to send remain yours). Nothing in these terms excludes or limits rights you have under the Consumer Guarantees Act 1993 where you acquire the service as a consumer, or any other right that cannot lawfully be excluded. If you acquire the service in trade for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply, and that this is fair and reasonable (s 43(2), Consumer Guarantees Act 1993).

Privacy

Ticket photos and details you submit are sent to our AI provider (Anthropic) solely to analyse the ticket and draft your documents. We do not keep your photos, and free checks are not stored — they exist only for the duration of the request. Anthropic processes your submission under its own terms and may retain it for a limited period (for example, for trust-and-safety purposes) before deletion; we do not use your data to train any model.

For paid disputes we keep a de-identified copy of the case (the offence, location, grounds and letter) so real cases can improve future disputes: your name and contact details are never in it, and the notice number, vehicle registration and officer ID are removed before it is stored, so it cannot be linked back to you. Where a notice shows the issuing officer's ID, that ID is irreversibly hashed the moment it is read — only the hash is kept, so we can measure enforcement patterns in aggregate without holding any identifiable officer information.

Your case details are kept in your own browser so we can ask how your dispute went; if you answer, we record just the anonymous outcome and the estimate we gave — no names, plates or notice numbers — to measure and publish our accuracy honestly. If you give us your email for updates, we use it for messages about your own case (recovery links, a due-date reminder, one follow-up) — each with a working unsubscribe — and nothing else. We collect standard web analytics only.

If you use the medical-defence fast track, the medication and prescription details you enter are health information: they are used only to prepare your s64 medical-defence application, are not stored on our servers, and are never included in the anonymous statistics. Any signature you draw or type is embedded into your PDF and returned to you — it is not retained. Under the Privacy Act 2020 you may request access to, or correction of, any personal information we hold about you: email support@getmeoff.co.nz.

Lawyer listings

Where we list or link to traffic lawyers, those are independent practitioners with no connection to us. We currently receive no referral fee or commission from any lawyer or firm; if that ever changes, the fee will be disclosed on the page where the referral appears.

Who we are & contact

GetMeOff.co.nz is operated by Getmeoff.co.nz Limited (NZBN 9429053796264), a New Zealand registered company. For questions, corrections, privacy requests, complaints, or help with a payment or document, email support@getmeoff.co.nz — include your notice number or time of purchase so we can find your case. If we can't resolve a problem, you may take it to the NZ Disputes Tribunal. These terms are governed by New Zealand law. We may update these terms from time to time; the effective date above always shows the current version.

The official process

Anyone can dispute an infringement notice themselves for free: write to the Police Infringement Bureau via the official webform (webforms.police.govt.nz) or by post to PO Box 9147, Wellington 6141, quoting your notice number; for safety-camera notices, use NZTA's online dispute form (nzta.govt.nz); for council notices, the council's own appeal channel — or request a court hearing under section 21 of the Summary Proceedings Act 1957. This service simply helps you do that well. We keep dated snapshots of the official policy pages we rely on and check them for changes weekly.