Guides · updated July 2026
Police Infringement Bureau: how to contact them — and how to dispute a notice
The short answer: every Police-issued ticket in NZ is administered by the Police Infringement Bureau, and you dispute one in writing, before the due date — via the official Police webform, by email to tickets@police.govt.nz, or by post to Police Infringement Bureau, PO Box 9147, Wellington 6141. Quote your notice number, argue specific grounds, and never pay a notice you intend to dispute. One exception: safety camera notices moved to NZTA (Waka Kotahi) in 2025 — those have their own dispute process.
What the Bureau actually decides
Written disputes — formally "representations" — go to a Police adjudicator, who can waive or withdraw the notice entirely (fine and demerit points cancelled) or uphold it with reasons. Adjudicators respond to specific grounds: notice defects, procedural failures in how a speed reading was taken, signage problems, the clean-record waiver policy, transfer of liability when you weren't the driver. A representations letter that puts the Bureau to proof — with a disclosure request for calibration records, officer notes and photographs — does far more work than a bare "please waive it".
The timeline, start to finish
What the process looks like
- 1
Right now
Your letter is ready in about 2 minutes
Pay, answer a few one-tap questions, and your full case review + ready-to-send letter appear immediately — reassess as often as you like until it's right.
- 2
Before the due date
Send it — 2 minutes online
Most notices give you 28 days. Submit via the official Police webform (councils have their own form — we address the letter to the right one). Don't pay a notice you're disputing: payment is treated as accepting it.
- 3
2–6 weeks
An adjudicator reviews your representations
Police may put the notice on hold while they consider — but that isn't automatic, so keep an eye on the due date (we'll remind you if you left an email).
- 4
The decision
A written answer, one of two ways
Waived: the fine — and any demerit points — are cancelled, and you're done. Declined: they must give reasons, and you still choose — pay it, or put it before a court (you can request a hearing within 28 days of the reminder notice).
- 5
All the way through
We track it with you
Your case tracker link shows sent → waiting → outcome, and your anonymous result keeps our estimates honest for the next person.
Get your representations written properly — free check first
Photograph your ticket and we'll assess every ground the adjudicator responds to, give you an honest success estimate free — and for NZ$9.99 write the full representations letter, addressed to the Bureau (or your council), ready to submit in 2 minutes.
Check my ticket freeCommon questions
What is the Police Infringement Bureau?
The Police Infringement Bureau (PIB) is the NZ Police unit that administers Police-issued infringement notices — officer-issued speeding, red light and phone tickets among them. It processes payments, receives written disputes ('representations'), and its adjudicators decide whether a notice is waived or upheld. Two big carve-outs: safety camera notices (speed and red-light cameras) have been issued and adjudicated by NZTA (Waka Kotahi) since 2025, and council-issued tickets (most parking, bus lane and transit lane notices) go to the issuing council. Neither goes to the Bureau.
How do I contact the Police Infringement Bureau?
Three channels: the official Police webform (fastest, and what Police direct people to use), email to tickets@police.govt.nz, or post to Police Infringement Bureau, PO Box 9147, Wellington 6141. Phone explanations are not accepted for disputes — your intention has to be in writing, quoting the infringement notice number.
How do I appeal a Police infringement notice?
Write to the Bureau before the due date on the notice, quoting the notice number, and either ask for the notice to be waived (written representations to the adjudicator) or deny liability and request a court hearing. The strongest representations argue specific grounds — procedural failures, notice defects, signage problems, the clean-record waiver — with evidence, rather than a bare 'please waive it'. Never pay a notice you intend to dispute: payment is treated as accepting liability.
How long does the Police Infringement Bureau take to respond?
Adjudicator decisions on written representations typically arrive within 2–6 weeks. Police may place the notice on hold while it's considered, but that isn't automatic — the due date keeps running unless they confirm otherwise, so track it and follow up politely if the due date approaches with no reply.
What does the Bureau's response look like?
A letter (or email) with one of two outcomes. Waived or withdrawn: the fine and any demerit points are cancelled — you're done. Upheld/declined: they state their reasons, and you can then pay the fine or put the matter before a court by requesting a hearing within 28 days of the reminder notice. An unanswered or inadequately answered disclosure request in your representations often becomes the reason a notice is withdrawn on review.
Can the Bureau waive demerit points too?
Yes — demerit points attach to the infringement, so when a notice is waived or withdrawn the points go with it. That's often worth more than the fine itself if you're close to the 100-point suspension threshold.
Related: how to dispute a speeding ticket in NZ · safety camera tickets · appeal a parking ticket (council tickets)
Sources: NZ Police infringement dispute guidance and the Police Infringement Bureau's published contact channels; Summary Proceedings Act 1957 s 21 (court hearing requests). GetMeOff.co.nz provides automated document drafting and general information only — it is not legal advice and no outcome is guaranteed.